FREQUENTLY ASKED QUESTIONS
Are MASS EDEN products sold at any brick and mortar or online retailers?
Yes. Our products are also sold on the MUSELY platform. Send an email notification to firstname.lastname@example.org if you find MASS EDEN products on other sites or in brick and mortar stores.
How many items can I buy in one purchase?
Orders are limited to five units of product. Orders requiring > six units of each product require a one-week advance notice to email@example.com.
When will I receive my order?
All orders are processed within 3-5 business days. Delivery time is 3-5 calendar days, timeframe may increase during holiday season and inclement weather.
How can I contact your customer service team?
For customer service inquiries only, email firstname.lastname@example.org.
We aim to respond to all emails within one business day, timeframe may increase during holiday season and inclement weather.
Can I change my order once I've placed it?
No. All placed orders are final.
Does MASS EDEN offer refunds/returns/replacements?
Refunds are not permitted. Refer to our Refund Policy.
Returns are not permitted.
Replacements are permitted for damaged or lost items only.
What should I do if I have-not received my order confirmation?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, contact us at email@example.com with your inquiry.